You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

A receipt or proof of purchase is required.

To initiate a return, email us at support@c71pulse.ae with your order number and reason for return.

We will arrange to collect the return from your address within the UAE (Dubai and other emirates). For international returns, shipping instructions will be provided individually.

Returns sent without prior authorization will not be accepted.

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately at support@c71pulse.ae so we can resolve the issue promptly.

We do not process direct exchanges. Instead, return the original item and, once accepted, place a new order for the desired product.

Once your return is received and inspected, you will receive an email notification of approval or rejection.

If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. 

If you haven’t received your refund within 15 business days, please contact us at support@c71pulse.ae